GLOCK Inc. is voluntarily exchanging the recoil spring assembly (RSA) on its new Gen4 pistols (with the exception of G26 and G27 models). GLOCK has developed a new design to the recoil spring assemblies on its Gen4 pistols to replace several variations that are functioning in the market today. As part of the company’s commitment to perfection, we are voluntarily exchanging the existing RSA in order to ensure our products perform up to GLOCK’s stringent standards.
GLOCK is replacing the RSA in all Gen4s sold before July 22, 2011 at no cost. Please complete the following procedure to receive a new RSA. The RSA can safely and simply be swapped out using normal field stripping protocols. If you have additional questions, please contact GLOCK at 1-877-745-8523 with your serial number and model number.
- Call 1-877-745-8523 with your serial number and model number to request your modified RSA. GLOCK will verify your serial number and collect shipping information
- Within 30 days, GLOCK will send you a replacement RSA along with a pre-addressed envelope to mail in your old spring
- Ensure your Gen4 is completely unloaded
- Field strip your GLOCK per the instructions found in your ‘Instructions for Use’ manual that came with your pistol and replace the old RSA with the new one
- Place the old RSA in the supplied shipping container and give to the United States Postal Service (USPS)
Wow, talk about irony...I was just commenting today on the Military Arms FaceBook account about the Glock "teething" issues with the Gen4 recoil system and this is announced....
This doesn't appear to be a safety related issue (unless you safety is related to your firearm working I suppose) but a reliability related issue. Rumors have circulated the net for a while about the Gen4 functioning at less than "Glock perfection" for a while, but I was always under the assumption it was related to some weak 9mm ammo type issue. Apparently not...
Good news is all of you folks that bought a Gen4 pistol get a new recoil spring assembly to fix the problem. I would expect the phone lines to be jammed for the first few days, be patient I guess would be a good plan to go on.
Still love my Glocks...of course both of mine are Gen3......
Its back up...I suspect that the page got hammered by traffic!!